At Dickens Mass Consulting, we’re passionate about helping businesses reach their full potential. Our experienced team of consultants is dedicated to delivering top-notch business and management consulting services tailored to your unique needs. We believe in a collaborative approach, working side by side with our clients to craft customized solutions that drive real results. With a focus on clear communication and strong partnerships, we’re committed to guiding you toward success and helping you achieve your goals.
Kristin Dickens:
With over 20 years of experience in Human Resources, Operations, and Financial Management, I bring a wealth of expertise in leading teams, optimizing processes, and ensuring compliance in dynamic operational environments. My background includes managing teams to meet key performance indicators, integrating technology to enhance productivity, and streamlining ERP systems to drive efficiency.
I specialize in conducting process reviews, collaborating with IT and department heads to implement effective operational solutions, and ensuring adherence to industry regulations and internal policies. Throughout my career, I have managed projects spanning fulfillment, sales, team management, and marketing, working closely with firm leaders to assess business needs, develop strategic solutions, and resolve complex challenges.
My expertise extends to attracting, hiring, and developing top talent while managing vendor relationships to ensure the highest quality of service delivery. With a deep understanding of operations management, change management, organizational strategy, and system improvements, I have successfully led initiatives that have enhanced productivity and compliance.
In addition to my operational acumen, I have a strong foundation in financial management, having directed operations and finance for multiple firms. My educational background includes an LLM in Taxation, a JD in Tax Law, a DBA in Business Administration, and an MBA in Business and Human Resources. I am also a Certified Fraud Accountant (Cr.FA), Enrolled Agent (EA), and hold certifications in Lean Six Sigma Black Belt and Project Management Professional (PMP).
Driven by a commitment to continuous improvement, I strive to foster organizational success through effective leadership, strategic insight, and operational excellence.
kristin@dickensmassconsulting.com
Bernard Kelly:
With over 38 years of experience working for the IRS and the Treasury Inspector General for Tax Administration (TIGTA), I bring a wealth of expertise in tax enforcement, fraud investigation, and internal auditing. Throughout my career, I’ve led audit and tax teams, managing complex cases involving tax compliance, fraud detection, and internal reviews.
I concluded my career as the Inspector General for the Holtsville office, where I oversaw critical operations, ensured compliance with federal tax laws, and conducted internal audits to protect the integrity of tax administration. My work in handling high-profile tax and fraud cases has given me a deep understanding of regulatory enforcement and risk management.
One of my greatest passions is assisting clients—whether individuals, businesses, or organizations—in navigating the complexities of tax and financial regulations. I take pride in helping clients resolve their most challenging issues, providing strategic advice, and ensuring compliance with evolving tax laws. My approach focuses on understanding their unique needs and delivering tailored solutions to meet both immediate and long-term goals.
In my leadership roles, I’ve managed cross-functional teams, driven operational improvements, and implemented strategies to enhance transparency and accountability. My love for problem-solving and helping businesses thrive has been a consistent motivator throughout my career.
With extensive experience in audit and fraud investigation, coupled with a genuine commitment to client success, I’m dedicated to making a lasting impact in every project I undertake.
Dickens Mass Consulting was born from the vision of a father-daughter duo, each bringing a unique set of skills and experience to the table. After 38 years of service with the IRS and TIGTA, our founder retired in 2012 with a wealth of knowledge in tax compliance and government investigations. His idea was simple: to continue his passion for helping businesses and Individuals by creating a firm that could guide others through the complexities of financial and legal matters.
Teaming up with his daughter, who brings 20 years of public accounting experience, they combined their expertise to build a consulting firm that truly understands the needs of businesses. With a strong foundation in both public and private sectors, Dickens Mass Consulting was created to offer personalized, comprehensive solutions, helping clients navigate everything from tax strategy to business management. Our journey began with family values, and today, we’re proud to extend that same dedication to our clients.
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